Delivery or local shipping applies only to the metropolitan area, that is, a maximum of 15km from the Sativa Smokeshop & More branch in Obarrio.
If you select a shipping cost, for a different address or area to the one you provide, the shipment will be canceled. (example: you reside in condado del rey and put this address, but select “delivery san francisco”, cancellation will apply)
Shipments to the North and East Panama area and locations that exceed the maximum distance, they will be sent through the parcel service Uno Express, please select in the "delivery" option, the nearest branch to you.
Orders placed outside of our business hours will be processed the next business day, during store hours up to a maximum of 8:30 pm (as long as it is conventional delivery).
Orders placed during the hours of operation of the store, will be processed in a period not exceeding one (1) hour, as mentioned the previous paragraph, until a maximum of 8:30 pm
Orders shipped by Uno Express will be processed up to a maximum of 4.30 pm, to be withdrawn at the branch closest to your area the next day from 8:00 am
If your order was shipped in a period outside of our schedule, it will be processed the next business day, and it will arrive the next day as as stipulated in the previous paragraph.
National Shipments
National shipments to the provinces will be sent through of the Uno Express service.
In address, select your province, and the order will be sent to the branch closest to your address. If you have a preference, they will be thanks to include it in the comments of the order.
Orders shipped by Uno Express will be processed up to a maximum of 4.30 pm, to be withdrawn at the branch closest to your area the next day from 8:00 am
If your order was shipped in a period outside of our schedule, it will be processed the next business day, and it will arrive the next day as as stipulated in the previous paragraph.
Returns and Changes
No refunds.
Changes only apply to Electric Grinders, the same will be done if our technical staff verifies that it came with factory defects. If it is diagnosed as damaged, your change will be made at no cost. remember Keep your invoice or proof of purchase.
Warranty
The guarantee only applies to electric grinders, the It is 15 calendar days, if in that period of time, your equipment suffers a damage, which is attributed to the manufacturer and not due to misuse, it will be replaced. Remember to keep your invoice or proof of purchase.
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